Payments & Shipping

Payment or Shipping concerns please contact sales@peppernorth.com


Shipping on seed only orders within Canada is $2.00.


Shipping for hot sauces and condiments within Canada is a flat rate of $10.00 on any size order.


Shipping for dried pepper pods and pepper powders within Canada is $2.00 per item ordered to a maximum of $10.00.


International shipping for seeds is $8.00 and does not come with tracking info.


For international customers we currently only ship our seeds internationally.


If you would like to place your order by phone, you can call us at (905)334-7615 Mon. - Fri. between the hours of 9:00am and 4:00pm. Phone orders must be paid with either a Visa or Mastercard.


All prices include HST if applicable.


All seed orders are shipped in 8 "x 4" bubble mailers.


All condiments are shipped in indestructo mailers packed with bubblewrap.


Most orders ship within 3 business days.


Please be aware that during peak times (February - May) it may take an extra day or two for your order to ship.


We accept all major Credit Cards and PayPal.


There is no minimum order for retail sales.


All seed packs are shipped with a minimum of 10 seeds.


Standard shipping generally takes 3-7 business days within Ontario, and 7-10 business days to the rest of Canada. Please be aware that we have no control over your package once it leaves our hands if you choose to have it shipped by regular mail. There is no tracking information with this method, and it can sometimes take up to 14 business days depending how far you are from Ontario, Canada. Non-delivered orders (which are extremely rare) will be replaced after an acceptable amount of time has passed, but there are no refunds or credits due to orders that arrive after 10 business days.


Trackable shipping generally takes 1-3 days within Ontario, and 3-5 days within the rest of Canada.


International shipping on average takes 7-14 days.


In the unlikely event that any items arrive damaged, please contact us within 5 business days so that we can replace your products.


All orders once processed are final. No refunds will be given for orders that have been shipped. We may issue replacement orders for any mishaps due to extreme circumstances.