FAQ

HOW CAN I CONTACT YOU?
You can email us at hello@peppernorth.com.

DO YOU OFFER FREE LOCAL PICKUP?
Yes, if you are local to Oshawa, ON., you can select "Pickup in Store" when placing your order. We will be in touch within 48hrs to schedule a day/time for pickup.

DO YOU OFFER VOLUME DISCOUNTS FOR CORPORATE GIFTING OR SPECIAL OCCASIONS?
Yes. Please email us at hello@peppernorth.com with a brief message about what you would like to do.

DO I HAVE TO REFRIGERATE YOUR HOT SAUCES AFTER OPENING?
All our hot sauces will stay freshest and taste their best when stored in the refrigerator after opening.

DO YOU SELL YOUR PRODUCTS IN LARGER SIZES?
Sorry, at this time we do not.

DO YOU OFFER DISCOUNTS FOR FOOD SERVICES?
Yes, please send us an e-mail to discuss.

DO YOU SHIP INTERNATIONALLY?
We currently ship within Canada and to the United States.

WHAT IS YOUR RETURN POLICY?
We have an official policy on our Return Policy page. However, if you have any issue at all please do not hesitate to email us at hello@peppernorth.com

WHERE CAN I BUY YOUR PRODUCTS LOCALLY?
Please visit our Store Locator page and enter your city or postal code to find the closest store to you.

WHAT IS THE SHELF LIFE OF YOUR HOT SAUCES?
All our hot sauces have a 3 year shelf life.

ARE YOUR PRODUCTS VEGAN?
All of our products are vegan except for our Wild Blueberry & Scorpion hot sauce.

I AM INTERESTED IN PURCHASING YOUR PRODUCTS WHOLESALE, HOW CAN I GET IN TOUCH WITH YOUR SALES TEAM?
Please email us at hello@peppernorth.com and we will reach out to you ASAP. We also sell through www.faire.com for online wholesale.

HOW LONG WILL MY ONLINE ORDER TAKE TO ARRIVE? 
On average, online orders are shipped out within 1-3 days and take 3-10 days to arrive depending on your location. Feel free to email us anytime at hello@peppernorth.com with your order number for a status update.

 

Didn't find the answer you were looking for? No problem! Shoot us an email to hello@peppernorth.com or visit our contact page and ask away!